Where and how do you deliver the coffees?
We ship coffees worldwide. Our coffee bags will have all the proper documents attached for the customs clearance. Most likely, the coffee will arrive to you without delays, but you should be aware of the customs regulations of your shipping country.
All coffees are delivered by DHL straight to the customer’s address (might be delegated to other delivery service depending on the day and/or areas). The Slurp coffee bag/envelope is slim enough to fit into a mailbox. The coffees will be delivered into your mailbox even if you’re not home at the time of delivery.
We use two coffee bag sizes: 200g and 400g. The worldwide shipping fee is ¥490 for the 200g bag and ¥690 for the 400g bag. Both prices include VAT. Regarding the first coffee, we ship for free.
How long does it take for the coffee to arrive?
The Slurp coffee subscription coffees are usually dispatched on Fridays a week and half after a successful renewal payment. However, right after becoming a subscriber, the first coffee is delivered as soon as possible.
Average delivery times are as follows (excluding weekends and holidays):
- Germany: 3.5
- Sweden: 4.1
- France: 4.4
- United Kingdom: 4.8
- Netherlands: 4.3
- Norway: 4.8
- Poland: 5.0
- Russia: 18.8
- United States: 8.2
- Brazil: 14.2
- Australia: 11.8
- Japan: 8
- Malaysia: 13.7
- Korea Republic: 12.4
What forms of payment do you accept?
We accept card payment (credit, debit, visa electron) in our online store.
A combination card (credit/debit) has credit number on the front side written with big numbers. The debit number is on the backside written with small numbers. You can make a normal card payment with debit number as well which means that the money comes straight from your bank account and you won’t get a credit bill.
- SSL secured payments.
- All payment methods without additional fees.
Valid payment cards are:
What coffees do you have?
We send you coffees from the Finland’s best artisan roasters. Currently, we cooperate with around 20 different coffee roasters.
All coffees are roasted to order, packed fresh and sent to you right away.
You can choose the amount, brewing method, flavour profile, shipping interval and whether you want the coffee as whole beans or ground according to your brewing method. Within these options, our coffee experts choose you a new, interesting and delicious coffee for every shipment.
You can find all the information on each of the subscription coffees in our blog.
Altogether, we ship different kinds of coffees from each flavour worlds from SLURP original, and also from different 3 other subscription categories, which makes more than 100 coffees a year!
What brewing methods do you recommend?
It’s really up to you. We have coffees for every taste and every brewing method. We can even grind the coffee according to your preferred brewing method — if you choose to get coffee as ground. Just select it from a dropdown of choices when purchasing a coffee.
As always, we’re available through the contact form, email (japan@slurp.coffee) or the chat box on the bottom right corner to answer any and all questions, give tips, and provide support. We’re happy to help you!
Is the coffee ground? Will you grind my coffee?
The choice is yours. We recommend whole beans for the best and freshest taste. Nevertheless, we can also grind the coffee for you according to your preferred brew method. As we deliver all the coffees roasted to order and shipped directly from the roastery, the quality will still be superb even with the pre-ground option.
When will I be billed for my subscription?
The first billing occurs right away when you first purchase the subscription. After that you’ll be synced to our normal billing cycle.
The billing cycle is the following: subscriptions are billed on every odd numbered week’s Tuesday, 14 days prior to the shipment day. After the renewals, our systems generates order lists and forwards them to the roasters. They then start roasting and packaging your coffee according to the order list.
If you switch your subscription, put it on hold or cancel it, the changes will come into effect in relation to the billing cycle: changes made before Tuesdays of odd numbered weeks will come into effect in the next renewal.
Suspend: To put your subscription on hold. You can activate it anytime later.
Cancel: To cancel your subscription itself completely. You can’t activate the finished subscription, but of course you can order a new subscription from the scratch.
You can easily manage your subscription on your account page. However, if you wish to switch your subscription’s delivery frequency, please contact us.
If you wish to switch your subscription category (e.g. from SLURP original to SLURO organic), please start creating a new subscription from scratch. Do not forget to suspend or cancel your old subscription to avoid unwanted payment. If you want, you can of course have more than 2 different subscriptions.
How do I cancel my subscription?
You can cancel your subscription any time. To cancel your subscription, log into your Slurp account, find the subscription you wish to terminate and press the cancel button.
Any remaining shipments that you have already paid for will be sent to you.
Please do not hesitate to reach out to us to help wrap things up by using the contact form, email (japan@slurp.coffee) or the chat box on the bottom right corner.
Do you have gift options?
We sure do!
The SLURP subscription is a marvellous gift to any coffee lover. You have a choice of two options:
- If you have the recipient’s address, you can get started with sending coffee straight to their door, enclosed with a note just for them. Just make a regular subscription with the recipient shipping information. Feel free to write a note to the recipient in the checkout’s comments section, if you want a custom note attached.
- Or, buy an electronic gift card for the SLURP coffee subscription here. You can choose the amount of coffee and the desired subscription period. When redeeming the gift, the recipient can choose the flavour profile (light or dark) as well as the brewing method, and whether they like their beans whole or ground to specifically for their brewing method.
Redeeming the gift
You can redeem a gift you’ve received here. The gift cards are designed to be redeemed in one go. However, if you’d like to split the redeeming up into more parts, please contact us.
Any other questions?
We always love hearing from you! Email us at japan@slurp.coffee, use the contact form below or the chat box on the bottom right corner.