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Terms & Conditions


This page (together with the documents referred to) contains the terms and conditions (the “Terms and Conditions”) on which we supply any of the Products (each a “Product”) listed on our website (hereinafter “Website”) to you.

Please read these Terms and Conditions carefully before ordering any Products from Slurp. You should understand that by ordering Products on this website, you agree to be bound by these Terms and Conditions.

Oy Slurp Ab, hereinafter “Slurp”, is a company registered in Finland under number 2636646-5 with registered office at Museokatu 23, 00100 Helsinki, Finland.

By registering on or placing an Order through our Website you warrant that: a) you are at least 18 years old; and b) you are resident in a state we offer our services and products. You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. Your personal data will be stored and processed by Slurp in the manner stated in Slurp’s Privacy Policy. You are responsible for keeping your personal log-in information secure and confidential.

Slurp Product & Subscription Product

By placing an order for a product/products or a coffee subscription, you are entering into a Contract with Slurp. By placing an order for a coffee subscription you subscribe to a selected billing and delivery schedule.

Prices for products and fees for each subscription delivery shall be payable in accordance with the price list applicable from time to time which is available on the Website.

We may cancel a contract if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made using the same method originally used by you to pay for the product.


We offer payment by credit or debit card (VISA, MasterCard and JCB). However, we reserve the right to offer less than our full range of payment options.

The prices listed on our website can be shown with or without VAT. Slurp does not charge VAT on exports to countries outside the EU. Slurp is not responsible of paying the VAT in the country of import. You are responsible for paying VAT in your country if it is not a part of the EU.

Slurp coffee subscription payment of the subscription fee for the immediately following product shall be made in advance on Tuesday of every second odd-numbered week, hereafter subscription renewal payment. The subscription will automatically renew and generate a new payment for the next period following and thereafter on Tuesday every second odd-numbered week. As for every four weeks delivery, renewal payments shall be made once in every four weeks, 14 days prior to each shipping days.

For a time-limited subscription, you shall pay the subscription fee for the entire relevant period in advance. The subscription will then automatically cease once such period is at end unless you make a new prepayment.

You agree to sign the necessary documents and, at each due date, keep sufficient funds for payment of the subscription available through the selected means of payment. If sufficient funds are not made available by you on the date when payment is due, Slurp will again try to draw the fee from the credit or debit card that the you have stated, when paying by credit or debit card. If payment of the fee has not been made seven (7) days from the date the fee should have been paid, Slurp shall be entitled to put the subscription on hold and the right not to send the next delivery.


We aim to deliver the product to you at the place of delivery requested by you in your order.

We aim to deliver within the time indicated by us at the time of your order. As for any products excluding subscriptions, we always aim to deliver within 2 – 5 working days from the date of any order which we accept, but we cannot guarantee any firm delivery dates. It may take a few days extra for shipments to be delivered to remote post codes.

Regarding subscriptions we aim to deliver the first product within the time indicated by us at the time of your order. We always aim to deliver the first coffee batch within 5 working days from the date of any order which we accept, but we cannot guarantee any firm delivery dates, especially if we deliver abroad. We aim to deliver the following deliveries within the time indicated by us at the time of your order. As for the following coffees, the roasting and shipping shall be made on every even numbered weeks, following the first subscription renewal payment (in case of the every-four-week delivery, this cycle is done once in twice).

We shall aim to let you know, if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Faulty Products

All product are intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the site or as on the product itself. It is your responsibility to ensure that you use the product strictly in accordance with those instructions.

Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

We try very hard to deliver products in excellent condition. However, if you tell us that the product is faulty, you agree to keep the product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including: a) you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective; and b) you providing us with the delivery note number and such other information as we reasonably require.

After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Withdrawal concerning other than groceries

You have the right to withdraw from this contract, excluding coffee or other food products, within 14 days without giving any reason. Withdrawal is only valid when the product is delivered to the country in the EU.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform Slurp (Museokatu 23, 00100 Helsinki, Finland, e-mail: of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Data protection

Please see our Personal Data Policy which forms part of these terms and conditions.


If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining terms of use shall survive, remain in full force and effect and continue to be binding and enforceable.

Trade Marks and Intellectual Property Rights

Slurp names and logos and all related names, design marks and slogans are the trademarks or service marks of us or our licensors.

We are the owner or the license of all intellectual property rights in the Websites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Framing and Linking

You must not without our permission frame any of the Websites onto your own or another person’s website. However, we hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of the Websites, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it.

Finnish law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with Finnish law. You submit to the exclusive jurisdiction of the Finnish courts to settle any dispute which may arise under these terms of use.

Amendment to the General Business terms and conditions

We reserve the right to amend these Terms and Conditions at any time. All amendments to these terms and conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new terms and conditions.